Patient Advocate Services, Phone: 01 969 5175 or Mobile: 085 730 7322

When to Call a Patient Advocate

If your Healthcare Service has failed you and you feel powerless.
When you are worried about getting a Healthcare Acquired Infection
If you need support in getting answers or in obtaining documentation.
When you want to make a patient complaint but don't know where to start.
When you believe that you or a family member has been misdiagnosed.
When you are considering legal action but would like the answers first.
When you feel lost and vulnerable in the complex healthcare system while battling a serious illness.
When you wish had more support but don't know how to get it.
When you need an independent person to represent you or speak on your behalf.
When you simply need someone to listen and offer an apology.

Profile of Angela Connolly, Managing Director

Angela Connolly, Patient Advocate, has over 30 years experience in the Irish Healthcare industry. Angela and her team won the Complaints & Customer ServicesTeam of the Year at the Irish Customer Service Awards in 2007. Patient Advocate Services, Ireland

Angela Connolly, Patient Advocate, has over 30 years experience in the Irish Healthcare industry. She is also an experienced counsellor with advanced facilitation and mediation training. Angela and her team won the Complaints Team of the Year and the Customer Services team of the year at the Irish Customer Service Awards in 2007. Angela Connolly is also a member of AdvoConnection, a Patient Advocate Group. Angela has a heartfelt believe that patients are entitled to a quality hospital and healthcare service

Why should you use Patient Advocate Services?

We have extensive experience in the Healthcare industry. We know what we are doing.
We are objective. We offer objectivity that is often difficult during times of medical crisis.
We are independent. We work independently from the HSE and Government Agencies. We offer a private service.
We are Knowledgeable. The healthcare system can seem like a bureaucratic maze. We have extensive knowledge about the healthcare system and specialise in the management of patient complaints. We can help you to make choices and informed decisions about your complaint. You don't always have to take a medical legal case and you do have a choice.
The benefit to you is that: You will be given support during a stressful time. You will be treated with compassion, respect, and you will be assisted in getting the answers you need to your patient complaint.

Communicating your worries and helping you to get the answers

Do you believe that you or a member of your family has been misdiagnosed? Then contact Patient Advocate Services on 085-7307322

Our healthcare and hospital services are complex and confusing. Patients and their relatives can feel angry and let down by their healthcare provider and about the standards of care provided to them. Sometimes mistakes are made, medical errors occur and patients can suffer because of these mistakes. Sometimes the trust is gone and sometimes the patient doctor relationship breaks down. This happens far too often and at times like this patients or their relatives may think the only option is to take a Medical Legal case against their Healthcare provider. Taking a medical legal case against a Healthcare professional or a hospital can be both traumatic and expensive, especially if you do not have all of the necessary information to make an informed decision. Patient Advocate Services can help and advise patients and their relatives on how to make a patient complaint and to get the answers they need to make such a decision.

Our Mission is to help you to find your way through our Healthcare System

Patient Advocate Service will provide you with a private, confidential and independent advocacy service that will support and guide you through your healthcare experience.

Patient Complaint or Hospital Complaint

It will assist you in your dealings with hospitals and other healthcare service providers advise you how to obtain records, write and structure your complaint and arrange meetings with Healthcare service manager and attend as your advisor at the patient complaint meeting.

Medical Legal Case

Sometimes you just need answers to your concerns and often a structured meeting with staff with give you these answers. It is easier when you have the information to make an informed decision with regard to taking a medical legal case.

Sometimes an apology is all you are seeking and you just want to ensure that the same thing will never happens to anybody else. We can help you make that happen. We are there to help patients and their families navigate through the healthcare maze, cutting through the bureaucracy to get the answers to their concerns and to make their healthcare experience a safer and more comfortable for them.

What is a Patient Advocate?

A Patient Advocate is somebody who will act on the patient's or the patient's family's behalf when dealing with the hospital or healthcare service. A patient advocate will represent the views of those seeking information or making complaints.

CONTACT:

To arrange a meeting or to enquire about fees you can contact Angela Connolly at 085 – 7307322

Company Number 493427
11 The Grove, Plunkett Hall, Dunboyne, Co. Meath, Ireland
Email: info@patientadvocate.ie
Phone: 085 – 7307322