The Patient's Voice

'Patient Voice' is a business service that Patient Advocate Services provides to Nursing Homes and Hospitals. This service ensures compliance with HIQA Standards and the National Strategy for Service User Involvement in the Irish Health Service 2008 - 2013.

The Challenge for Health Care Providers:

Customer service in a medical setting has a unique set of challenges specific to healthcare and patient satisfaction. Unlike customer services in non-medical settings, patients and their families are additionally stressed because of their medical conditions.

The Solution:

Patient Advocate Services helps to create a culture where patients are given a voice in the decision making process on matters that are important to them. Not only does this enhance services but it also resolves problems before they escalate.

The Patient Voice is a discussion forum where patients can express their views and share their valuable experiences and impressions of services. Such discussions helps hospitals and nursing homes to identify quality changes and initiatives that are important. Knowing and understanding expectations is the foundation for improving quality of service.

If you are a Private Nursing Home or Private Hospital seeking to ensure compliance with HIQA Standards and the National Strategy for Service User Involvement in the Irish Health Service contact Patient Advocate Services to discover more about this valuable service that we offer.